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What is the recommended way to set up a custom domain? |
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DNS Propagation — Explained |
a) | Your domain is still propagating. If you’re getting this error and it’s been less than 4 hours, it’s quite possible that the domain changes are still propagating through the Internet. If it’s been 24 hours or more and you’re still getting this error, then it’s probably not a propagation problem. Skip to the “Configuration problems with your Domain Registrar” section. |
b) | Your domain does not actually point at ClickMagick. That would mean you either didn’t set up the domain with your domain registrar, or you set it up incorrectly. Skip to the “Configuration problems with your Domain Registrar” section. |
c) | The domain you entered isn’t actually the domain you set up. We see this all the time. The video shows how to set up track.yourdomain.com and that domain is not at all the same as yourdomain.com. So, if you’ve set up track.yourdomain.com or go.yourdomain.com or something else, that is the domain you have to enter in the Domain Manager. Double-check that you’re including the full domain when you’re trying to add it. |
a) | Duplicate “A” records If you’ve set up yourdomain.com (with nothing in front), the host name setting should be either blank, or the “@” character, depending upon the DNS editor you’re using. You’re only allowed to have one “A” record with the “@” setting so double-check the “A” records for your domain. If you find another “A” record with the “@” character for the host name, you have a conflict that needs to be fixed. To correct this, delete the duplicate entry that is not set to either of ClickMagick’s IP addresses: 50.97.212.250 or 50.97.212.251: ![]() If you don’t have any “A” records that point to ClickMagick’s IP addresses, then you’ll need to add one if you want to use yourdomain.com with ClickMagick. See What is the recommended way to set up a custom domain? |
b) | Duplicate CNAME records Let’s say your domain is www.yourdomain.com or track.yourdomain.com. For these, you would have a CNAME record with the host name “www” and “track”, respectively. You need to ensure that there is only one CNAME record with the host name that you’re using. To correct this, delete the duplicate CNAME record that is not set to either of ClickMagick’s domains: www.clkmg.com or www.clkmr.com: ![]() If you don’t have any CNAME records that point to a ClickMagick domain, and you want www.yourdomain.com (or any other variant of yourdomain.com) to work with ClickMagick, you’ll need to add a CNAME record to your settings. See What is the recommended way to set up a custom domain? |
c) | Conflicting URL Redirect Records or domain redirects If you don’t have duplicate CNAME or “A” records and you’re still running into problems, the next step is to verify that you don’t have any conflicting URL Redirect Records set up, or have any type of domain forwarding set up in the control panel of your domain registrar. For example, take a look at this “@” conflict in which the URL Redirect Record conflicts with the “A” record setting: ![]() If the host name of a URL Redirect Record matches the host name of a CNAME record, that would also cause a conflict and would need to be deleted. Specifically, look for a conflict with the “www” host name—we see that all the time. If you have used any kind of “URL forwarding” or “domain redirect” in your domain registrar’s control panel, double-check there that you have no conflicts. |
a) | You buy a domain with a domain registrar. |
b) | You point that domain to another company’s server to host your website by changing the domain’s “nameservers.” |
c) | You edit the DNS records at the domain registrar when you should be editing the records on the server that the nameservers point to. |
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How do I take a screenshot on my computer? |